Returns and refunds

Changed your mind

You have 30 days from delivery to tell us you want to return an item you have simply changed your mind about. This is our own promise, on top of your rights under the law. You pay the cost of sending the item back.

Please send items back unused, complete and in their original packaging where you still have it. We may reduce a refund to reflect handling beyond what was needed to inspect the item.

Faulty, unsafe or not as described

If goods are defective, unsafe or not as described, the law protects you whatever our change-of-mind window says. Tell us and we will repair, replace or refund them, at no cost to you.

What we cannot take back

• Items made or personalised to your specification.
• Items unsealed after delivery where hygiene makes that final.

How to return something

Email karine@crufiture.mu with your order number and what is wrong. We will confirm before you send anything. Returns go to St Croix, Port Louis.

Refunds

Once we have the item back and have checked it, we refund to the payment method you used, in MUR. Our payment providers cannot reverse a payment indefinitely, so we cannot refund an order more than 60 days after it was placed — talk to us before then and we will find a way. Delivery charges are refunded when the item was faulty or not what you ordered.